2nd Chance Apartments we is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have.
Information We Collect
Information You Provide Directly: When you use our site, searching for apartments, contacting a locator, or filling out a form you may provide us with your name, email address, phone number, city or zip code, and general housing situation details.
Information Collected Automatically: When you visit our website, we automatically collect basic technical data including your IP address, browser type, pages visited, time spent on pages, and referring website. This is standard for all websites and is collected through cookies and similar technologies.
Information from Third Parties: If you connect with us through a locator partner or apartment community, that partner may share limited information with us to help match you with housing options.
How We Use Your Information
We use the information we collect to:
- Match you with second chance apartments and locators in your area
- Respond to your inquiries and provide customer support
- Send you relevant housing listings or updates (only if you opt in)
- Improve our website’s functionality and user experience
- Analyze site traffic to understand how visitors use our service
- Comply with legal obligations
We do not sell your personal information to third parties. We do not share your information with advertisers.
Cookies & Tracking
Our website uses cookies small text files stored on your device to remember your preferences and improve your experience. We use:
- Essential Cookies: Required for the site to function properly. Cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). These are anonymized and do not identify you personally.
- Preference Cookies: Remember your settings, like your preferred city or search filters.
You can control cookie settings through your browser at any time. Disabling cookies may affect some site functionality.
How We Share Your Information
We only share your information in these limited circumstances:
- Locator Partners: If you request to be connected with an apartment locator, we share your contact details with that locator so they can assist you.
- Apartment Communities: If you inquire about a specific property, that property may receive your basic contact information.
- Service Providers: We work with trusted third-party vendors (like email platforms or analytics tools) who process data on our behalf under strict confidentiality agreements.
- Legal Requirements: If required by law, court order, or government authority, we may disclose your information.
We never sell your data. Period.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of internet transmission is 100% secure. If you believe your information has been compromised, contact us immediately at privacy@2ndchanceapartments.org.
Data Retention
We retain your personal information only as long as necessary to provide our services or as required by law. Search queries and contact form submissions are typically retained for 12 months. You may request deletion of your data at any time.
Your Rights
Depending on where you live, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Ask us to correct inaccurate or incomplete data
- Deletion: Request that we delete your personal information
- Opt-Out: Unsubscribe from marketing emails at any time via the unsubscribe link
- California Residents (CCPA): You have additional rights including the right to know what data is collected and the right to opt out of any sale of personal information (we do not sell data)
To exercise any of these rights, email us at privacy@2ndchanceapartments.org.
8. Third-Party Links
Our website may contain links to external sites — such as HUD.gov, AnnualCreditReport.com, or apartment community websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before submitting any personal information.
Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy. For significant changes, we will provide a more prominent notice.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Second Chance Apartments
Email: privacy@2ndchanceapartments.org
Website: 2ndchanceapartments.org